PRIVACY POLICY

OPERADORA DOMANI SA DE CV

Operadora Domani SA de CV, better known as Las Mañanitas Hotel, Garden, Restaurant and Spa, with address at Alvaro Obregon 331, colonia Centro, city Cuernavaca, municipality or delegation Morelos, c.p. 62000, in the entity of Morelos, country Mexico, and internet portal www.lasmananitas.com.mx, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

For what purposes will we use your personal data?

The personal data that we collect from you, we will use them for the following purposes that are necessary for the service you request:

  • Provision of Lodging Services
  • Provision of Restaurant Services
  • Provision of Banqueting Services
  • Provision of Tourist and Commercial Services

In addition, we will use your personal information for the following secondary purposes that are not necessary for the service requested, but which enable us to provide you with a better service:

  • Marketing or Advertising
  • Commercial Prospecting

What personal data will we use for these purposes?

In order to carry out the purposes described in this privacy policy, we will use the following personal data:

  • Name
  • Marital status
  • Federal Taxpayers Register (RFC)
  • Place of birth
  • Date of birth
  • Nationality
  • Address
  • Home phone number
  • Mobile phone
  • E-mail address
  • Autographic signature
  • Electronic signature
  • Age
  • Name of cardholder
  • Bank card number
  • Expiry date (in case of online transactions)
  • Billing data Name or company name or business name
  • General Medical Data / Allergies

Financial Information

When necessary, we may collect the full bank card number (PAN), expiration date, and security code (CVV), exclusively for payment processing purposes. This information is not stored in our systems and is treated with strict confidentiality and security measures. Once used for the authorized purpose, the data is securely deleted. The data subject will be informed in advance and must provide express consent for this processing.

Privacy and Consent

Providing your data implies full and unconditional consent for the Processing of your Personal Data in accordance with this Privacy Notice. The data subject declares to be of legal age at the time the data is provided and has full legal capacity. When dealing with minors or individuals under legal incapacity, Personal Data will not be collected without prior consent from the parent, guardian, or legal representative, in accordance with applicable representation rules.

Means to Limit the Use or Disclosure of Personal Data

Operadora DOMANI has implemented physical, technical, and administrative security measures to protect Personal Data provided by participants.

Transfer of Personal Data

Operadora DOMANI may, without the data subject's consent, disclose, transfer, or share Personal Data within and outside the country, to its subsidiaries, affiliates, or related companies, or to comply with legal obligations or requests from competent authorities.

Means to Exercise Data Subject Rights and Revocation of Consent

Participants may request the exercise of their rights to:

  • Access your Personal Data;
  • Rectify inaccurate or incomplete Personal Data;
  • Cancel your Personal Data;
  • Legitimately object to the Processing of your Personal Data, and/or
  • Revoke your consent for the Processing of Personal Data at any time;

However, please note that we may not always be able to comply with requests to cancel, object to, or revoke consent for the processing of Personal Data, as legal obligations may require continued processing.

To exercise rights of Access, Rectification, Cancellation, or Opposition of Personal Data and Revocation of Consent, participants must submit a request including at least the following:

  • Revoke your consent for the Processing of Personal Data at any time;
  • The name, address, and email of the data subject to communicate the response;
  • Documents proving identity or legal representation;
  • A clear and precise description of the Personal Data subject to the rights request, including supporting documentation for rectification requests;

For this purpose, Operadora DOMANI provides the following email as the sole means of communication: callcenter@lasmananitas.com.mx. Operadora DOMANI will respond within a maximum of 15 business days from receipt of the request.

The exercise of these rights must comply with applicable Mexican laws and regulations.

Sensitive Personal Data

Under Mexican law, Sensitive Personal Data refers to data affecting the most intimate sphere of the data subject or whose misuse may result in discrimination or serious risk. This includes racial or ethnic origin, present or future health, genetic information, religious, philosophical or moral beliefs, union affiliation, political opinions, and sexual preference.

If Operadora DOMANI requires Sensitive Personal Data, express consent must be provided by the user.

Changes to the Privacy Notice

Operadora DOMANI reserves the right to modify the content of this Privacy Notice at any time. Users will be informed of changes via the website. Once published, the updated Privacy Notice will take immediate effect.

Consent for the Processing of Personal Data

I consent to the processing of my personal data in accordance with the terms and conditions described in this Privacy Notice.